Terms of service
Please review the following which represent the
agreement between Cake Bakes and the customer.
Please review your invoice, the date, the dessert flavors,
fillings, size, design theme/style, and any attachments
including inspiration photos. These details note the final
decision made between Cake Bakes and customer for the
order.
If, for any reason, you do not agree to any of the details
noted in the invoice prior to payment, you are welcome to
decline the order by sending an email to
cakebakesbr@gmail.com.
Orders cancelled after payment has been made are
subject to the terms below.
Your payment serves as a signature & agreement to these
terms.
PLEASE READ THESE TERMS IN FULL
CANCELLED, POSTPONED
OR RESCHEDULED
ORDERS
In the event that you need to cancel, postpone or
reschedule your order & Cake Bakes is notified
less than 2 weeks in advance, we will honor your
deposit and/or full payment made as a dessert
credit up to 1 year.
Postpone: to put off an event with date
unknown.
Reschedule: to schedule again with a new time
& date set.
You are welcome to use your dessert credit for
any order placed within 1 year of invoice sent.
Rescheduling is subject to Cake Bakes calendar &
availability.
RETAINER & FINAL
PAYMENT
A 50% non-refundable retainer is due within 24
hours of the invoice being sent in order to secure
the order date.
Orders will not be confirmed & added to Cake
Bakes until the retainer is paid in order to allow all
interested customers a chance to book.
You order will be cancelled & your date may
become unavailable in the event your retainer is
not received within 24 hours.
RETAINER
FINAL PAYMENT
Final payment for your order is due no
later than a week before pickup or
delivery and 2 weeks prior for all
wedding orders.
REFUNDS &
INSPIRATION PHOTOS
In no event shall be required to refund any
payment charged for any order. As noted above,
in the event you cancel the order, postpone, or
reschedule, a credit will be added to your
account to be used on future invoices within 1
year.
NO REFUNDS
INSPIRATION PHOTOS
Any inspiration photos sent to a Cake Bakes will
be used for inspiration purposes only. Cake Bakes
will not fully mimic another artists work & the final
design may differ slightly from the inspiration.
ALLERGENS & NON-TOXIC
INGREDIENTS
Cake Bakes desserts may contain & come in
contact with milk, wheat, gluten, eggs, nuts, soy
& other allergens. If any of your guests have
allergies, it is your responsibility to notify them of
the risk & any possible allergens.
Please notify Cake Bakes of any allergens prior to
placing your order.
Cake Bakes does not bake out of an allergen free
kitchen therefore there is always the risk of cross-
contamination.
Dependent upon the design, your order may
contain non-toxic items such as highlighter dust
(typically used for drip & splatter). These products
are used for enhancing decoration only & are not
edible. Please email cakebakesbr@gmail.com if
you would like to decline this particular
decoration.
NON-TOXIC INGREDIENTS
PACKAGING & CARE
Cake Bakes will notify you of care instructions
prior to or during pickup or delivery. You are
responsible for providing a level surface & suitable
environment for your desserts.
We strongly advise against placing your desserts
outdoors or in direct sunlight. Cake Bakes is not
responsible for any damages to your order due to
outside elements.
PACKAGING
Your desserts will always be packaged
appropriately and secure for travel. It is best to
place your desserts on a flat surface such as the
floor of the car or trunk. Your desserts should
never be placed on the seat of the car.
CARE
LIABILITY & CHANGES
Cake Bakes is not liable for any damage that may
arise related to your desserts once your order has
been picked up or delivered.
CHANGES
It is your responsibility to thoroughly review all
details of your order prior to payment. If Cake
Bakes is not notified of any changes to be made
prior to submitting final payment, we will assume
your agreement and move forward with fulfilling
the order according to the invoice details.
LIABILITY
SERVINGS & DECOR
The serving size noted on the order form is based
on personal research. Cake Bakes is not
responsible for cake serving shortage.
INEDIBLE DECOR
Silk florals, support dowels, metallic spheres, cake
toppers, plastic figurines & any other inedible
decor products are to be removed from your
order prior to consumption. You acknowledge
that these are not food products and may be
harmful if consumed.
SERVINGS
DELIVERY & PICKUP
Please note that Cake Bakes schedules orders &
plans around your designated pickup time. If you
are more than 15 minutes late & Cake Bakes is
unavailable, you agree to pick your order up at
another time based on my availability & schedule.
This may mean that pickup will have to be
rescheduled for another day based on availability.
To avoid this, we ask that you arrive on time to
pick your order up.
DELIVERY
Please ensure that the delivery address includes
all necessary details (unit number, gate code,
building number/letter, etc.). If we are not able to
deliver due to an incorrect address or details, you
will be required to pick up your order based on
Cake Bakes schedule & availability.
PICKUP