Terms of service

Please review the following which represent the

agreement between Cake Bakes and the customer.

Please review your invoice, the date, the dessert flavors,

fillings, size, design theme/style, and any attachments

including inspiration photos. These details note the final

decision made between Cake Bakes and customer for the

order.

If, for any reason, you do not agree to any of the details

noted in the invoice prior to payment, you are welcome to

decline the order by sending an email to

cakebakesbr@gmail.com.

Orders cancelled after payment has been made are

subject to the terms below.

Your payment serves as a signature & agreement to these

terms.

PLEASE READ THESE TERMS IN FULL

CANCELLED, POSTPONED

OR RESCHEDULED

ORDERS

In the event that you need to cancel, postpone or

reschedule your order & Cake Bakes is notified

less than 2 weeks in advance, we will honor your

deposit and/or full payment made as a dessert

credit up to 1 year.

Postpone: to put off an event with date

unknown.

Reschedule: to schedule again with a new time

& date set.

You are welcome to use your dessert credit for

any order placed within 1 year of invoice sent.

Rescheduling is subject to Cake Bakes calendar &

availability.

RETAINER & FINAL

PAYMENT

A 50% non-refundable retainer is due within 24

hours of the invoice being sent in order to secure

the order date.

Orders will not be confirmed & added to Cake

Bakes until the retainer is paid in order to allow all

interested customers a chance to book.

You order will be cancelled & your date may

become unavailable in the event your retainer is

not received within 24 hours.

RETAINER

FINAL PAYMENT

Final payment for your order is due no

later than a week before pickup or

delivery and 2 weeks prior for all

wedding orders.

REFUNDS &

INSPIRATION PHOTOS

In no event shall be required to refund any

payment charged for any order. As noted above,

in the event you cancel the order, postpone, or

reschedule, a credit will be added to your

account to be used on future invoices within 1

year.

NO REFUNDS

INSPIRATION PHOTOS

Any inspiration photos sent to a Cake Bakes will

be used for inspiration purposes only. Cake Bakes

will not fully mimic another artists work & the final

design may differ slightly from the inspiration.

ALLERGENS & NON-TOXIC

INGREDIENTS

Cake Bakes desserts may contain & come in

contact with milk, wheat, gluten, eggs, nuts, soy

& other allergens. If any of your guests have

allergies, it is your responsibility to notify them of

the risk & any possible allergens.

Please notify Cake Bakes of any allergens prior to

placing your order.

Cake Bakes does not bake out of an allergen free

kitchen therefore there is always the risk of cross-

contamination.

Dependent upon the design, your order may

contain non-toxic items such as highlighter dust

(typically used for drip & splatter). These products

are used for enhancing decoration only & are not

edible. Please email cakebakesbr@gmail.com if

you would like to decline this particular

decoration.

NON-TOXIC INGREDIENTS

PACKAGING & CARE

Cake Bakes will notify you of care instructions

prior to or during pickup or delivery. You are

responsible for providing a level surface & suitable

environment for your desserts.

We strongly advise against placing your desserts

outdoors or in direct sunlight. Cake Bakes is not

responsible for any damages to your order due to

outside elements.

PACKAGING

Your desserts will always be packaged

appropriately and secure for travel. It is best to

place your desserts on a flat surface such as the

floor of the car or trunk. Your desserts should

never be placed on the seat of the car.

CARE

LIABILITY & CHANGES

Cake Bakes is not liable for any damage that may

arise related to your desserts once your order has

been picked up or delivered.

CHANGES

It is your responsibility to thoroughly review all

details of your order prior to payment. If Cake

Bakes is not notified of any changes to be made

prior to submitting final payment, we will assume

your agreement and move forward with fulfilling

the order according to the invoice details.

LIABILITY

SERVINGS & DECOR

The serving size noted on the order form is based

on personal research. Cake Bakes is not

responsible for cake serving shortage.

INEDIBLE DECOR

Silk florals, support dowels, metallic spheres, cake

toppers, plastic figurines & any other inedible

decor products are to be removed from your

order prior to consumption. You acknowledge

that these are not food products and may be

harmful if consumed.

SERVINGS

DELIVERY & PICKUP

Please note that Cake Bakes schedules orders &

plans around your designated pickup time. If you

are more than 15 minutes late & Cake Bakes is

unavailable, you agree to pick your order up at

another time based on my availability & schedule.

This may mean that pickup will have to be

rescheduled for another day based on availability.

To avoid this, we ask that you arrive on time to

pick your order up.

DELIVERY

Please ensure that the delivery address includes

all necessary details (unit number, gate code,

building number/letter, etc.). If we are not able to

deliver due to an incorrect address or details, you

will be required to pick up your order based on

Cake Bakes schedule & availability.

PICKUP